Can I mail a check for deposit into my account?
There are several ways you can make a deposit into your BTCU account: Use Mobile Deposit. Visit a BTCU branch... Read more >>
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Do I need to receive paper statements or can I get my statements electronically?
You can receive your statements by mail or electronically. The cost for paper statements is $2.00 per statement. Every account... Read more >>
Do you offer a notary service?
Yes, simply stop by a BTCU branch for a notary. There is no charge for members to use this service. Please... Read more >>
Can I make deposits at other credit unions and have it credited to my accounts?
There are several ways you can make a deposit into your BTCU account: Use Mobile Deposit within the BTCU App. Visit a BTCU... Read more >>
Where can I find your Funds Availability Policy?
Our Funds Availability Policy explains when the funds you deposit will be available to withdraw. To learn more, please review... Read more >>
How do I transfer money into a different BTCU account?
Follow the steps below: Log in to Online Banking Select the “Pay & Transfer” link near the top of the page Then select “Transfer... Read more >>
Where is my electronic statement (eStatement)?
Your electronic statement (called an eStatement) can be viewed inside Online Banking. Simply login to Online Banking and select the “My Documents” link near the... Read more >>
How can I close my account?
Simply download the Close Account Form from our website. Complete the form, sign it, and mail or fax it back to us... Read more >>
How do I change my address?
The easiest way to update your address is in Online Banking. Follow the steps below to get started: Log in... Read more >>
What time does my direct deposit post on pay day?
Direct deposits will vary by the employer. However, you could set up an eAlert which will notify you when your... Read more >>