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Fraud Prevention Tips

Keep Your Hard-Earned Money Safe

Scammers are always coming up with new tricks to get at your personal information and accounts.
At BTCU, we’ve got your back. On this page you’ll find:
• Easy ways to spot the red flags of fraud.
• Simple tips to protect your money and your family.
• Updates on the latest scams so you know what to watch out for.
Check back often—we’ll keep this page fresh with tools and info to help you stay protected
Online Banking Safety Tips:
• Make sure your contact information is current so we can reach you quickly if there’s an issue.
• Use strong, unique passwords to keep your accounts safe.
• Protect your phone, tablet, and computer with up-to-date security software.
• Turn on fingerprint or face ID for an extra layer of login security.
• Learn the red flags of scams so you can stop fraud before it starts.

Common Warning signs of scams and fraud:

Imposters Posing as BTCU
Fraudsters may pretend to be BTCU (or another financial institution) and ask for personal or account information.
Remember: BTCU will never ask you to share your account number, password, or other secure details through email, text, or phone.
Online Relationships Asking for Money
Met someone online who quickly tries to build trust, then asks you for money? That’s a major red flag. If you haven’t met in person, be cautious—they may be pretending to be someone they’re not.
Requests to Pay with Gift Cards
Scammers often demand “payment” with gift cards for surprise bills, fines, or government fees. If someone asks you to buy gift cards as payment, it’s almost certainly a scam.
Deals That Seem Too Good to Be True
Be wary of social media ads offering huge discounts from sellers you don’t know. Many fake retailers take your money but never deliver the goods. Always check reviews and verify who you’re buying from.
Cryptocurrency Investment Scams
Scammers may pitch “can’t-miss” crypto investments, often after building an online relationship.
Fake Prizes or Urgent Problems
Got a message saying you won a contest you never entered, or that there’s an urgent issue with your account or computer? That pressure to act fast is a scammer’s trick. Slow down and double-check before doing anything.
Additional Resources:

OnGuardOnline
Tips from the Federal Trade Commission to help you stay safe and secure online.
https://www.consumer.ftc.gov/features/feature-0038-onguardonline

Frauds & Scams | MyCreditUnion.gov

Fraud and scams | Consumer Financial Protection Bureau