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My check image was rejected in Mobile Deposit. What went wrong?

There are certain aspects of each check that must be clearly identifiable or the image may be rejected. Here are a few tips for best photo quality:

  • Lay the check on a flat, well-lit surface. If the check is folded or crumped, it must be flattened.
  • Be sure that all four corners of the check are within the frame.
  • Hold steady, Make sure the check is not blurry.
  • Avoid shadows.

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Categorized in: Mobile Banking